TESTIMONIALS

• Windmill Cycles Selects Web-based DealerMind DMS.
• Integrity Cycles Selects Web-based DealerMind DMS.
• Actual Client-based DMS system user testimonial .

Actual Client-based DMS system user testimonial .

From our competition’s customer:

Then the server died. I saw a message fatal error, my stomach turned. I immediately felt flushed and called the SOFTWARE VENDOR, who gave me the bad news about the demise of my server. But, of course, being properly trained in customer service, the system operations rep gave me the good news along with the bad. He reminded me of the warranty program, and said he would do everything in his power to have a server to me in 24 hours.

Thankfully, I found some old cash registers in the back of the parts warehouse, and after a few quick lessons, the lines were moving again. Although employees had to record part numbers in purchase order books, I can say most customers were patient and understanding.

The next day I paced back and forth until UPS arrived with the new server. I immediately got the server set up, got system operations on the phone, and they walked me through the process. It took about an hour to restore information from the back-up tape, and I spent most of Christmas Eve entering the previous day sales. When I got within $100 of being in balance, I celebrated.

Ever since that event, I don’t bat an eyelash when I have a system problem, says the dealer. I have every confidence in the SOFTWARE VENDOR helping out during the rough times. Their efforts in customer service are proven and appreciated.

It reads more like a nightmare than a testimonial! Can you imagine that happening to you? With DealerMind being Web-based, you’ll never have to worry about anything like the above ever happening. It simply, can’t.